Return or refund policy

 

I. GENERAL INFORMATION

The ownership of this website WWW.MERINOSPAIN.COM, (hereinafter Website) flaunts it: JOAQUIN ORTIZ CAPILLA, with NIF: , and whose contact details are:

· Address: DISSEMINATED BAD AFTERNOONS 134 – MEDELLIN 06411 BADAJOZ

· Contact phone: 619278202 · Contact email: MERINOSPAIN@GMAIL.COM

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (WWW.MERINOSPAIN.COM) and the purchase or acquisition of products and/or services in the same (onwards, Conditions).

For the purposes of these Conditions, it is understood that the activity that EVOO ORO MERINO carries out through the Website includes:

In addition to reading these Conditions, before accessing, browse and/or use this website, The User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and the privacy and data protection policy of EVOO ORO MERINO. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above., so if you don't agree with all of this, You must not use this Website.

In addition, It is reported that these policies could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable..

For all questions that the User may have in relation to the policies, they can contact the owner using the contact information provided above or, in your case, using the contact form.

II. THE USER

access, navigation and use of the Website, confers user status (hereinafter referred to, indistinctly, individually as a User or jointly as Users), so they are accepted, since you start browsing the Website, all the Conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be..

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

• Use this Website only to make inquiries and legally valid purchases or acquisitions..
• Do not make any false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, could be annulled and the relevant authorities would be informed.
• Provide truthful and lawful contact information, For example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be older than 18 years and have legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. EVOO ORO MERINO does not ensure that the Website complies with the laws of other countries., either totally or partially. EVOO ORO MERINO declines all responsibility that may arise from said access., nor does it ensure shipments or provision of services outside of Spain..

The User may formalize, at your choice, with EVOO ORO MERINO the purchase and sale contract of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

III. RETURNS

In cases in which the User purchased products on or through the owner's Website, You have a series of rights, as listed and described below:

Right of Withdrawal

The User, as consumer and user, make a purchase on the Website and, Therefore, you have the right to withdraw from said purchase within a period of 24 Natural hours without the need for justification.

This withdrawal period will expire at 72 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the EVOO ORO MERINO Website or in the event that the goods that make up your order are delivered separately, to the 3 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, to the 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, The User must notify EVOO ORO MERINO of their decision. You will be able to do it, in your case, through the contact spaces enabled on the Website.

The User, regardless of the medium you choose to communicate your decision, You must express clearly and unequivocally that it is your intention to withdraw from the purchase contract.. In any case, The User may use the model withdrawal form that AOVE ORO MERINO makes available to them as part annexed to these Conditions., however, its use is not mandatory.

To meet the withdrawal period, It is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding deadline expires..

In case of withdrawal, EVOO ORO MERINO will reimburse the User for all payments received, as long as the packaging in which the product has been sent has not been opened and notification has been made 24 hours after purchase , no later than 14 calendar days from the date on which EVOO ORO MERINO is informed of the User's decision to withdraw.

EVOO ORO MERINO will reimburse the User using the same payment method used to make the initial purchase transaction., except shipping costs in case the order has gone into transit. This refund will not generate any additional cost to the User.. Nevertheless, EVOO ORO MERINO could withhold said refund until having received the products or items of the purchase., or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to AOVE ORO MERINO in: NO RETURN IS ALLOWED AS IT IS A FOOD PRODUCT

The User acknowledges knowing that they must assume the direct cost of return (transport, delivery) of the goods, if any were incurred. Besides, will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, the characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the article 103 of the Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an enunciative way, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, just as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery; provision of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed., since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed., or when it has started, with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by EVOO ORO MERINO, you will have lost your right of withdrawal.

In any case, No refund will be made if the product has been used beyond simply opening it., of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

In addition, Products must be returned using or including all their original packaging., the instructions and other documents that, if applicable, accompany them, plus a copy of the purchase invoice.

In the following link you can download the Model withdrawal form: WWW.MERINOSPAIN/MODELODEDESISTIMIENTO.COM

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and?, therefore, You must contact EVOO ORO MERINO immediately and let them know of the existing disagreement. (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products., and these, once returned, will be examined and the User will be informed, within a reasonable period, If the refund is appropriate or, in your case, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within the 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for products that are returned due to a defect, when it really exists, will be reimbursed in full, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.. In any case, The rights recognized in the legislation in force at all times for the User will always be adhered to., as consumer and user.

Guarantees

The User, as consumer and user, enjoys guarantees on the products that you can purchase through this Website, in the terms legally established for each type of product, responding EVOO GOLD MERINO, therefore, for the lack of conformity of the same that manifests within a period of three years from the delivery of the product.

In this sense, It is understood that the products comply with the contract provided that: conform to the description made by EVOO ORO MERINO and have the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and performance of a product of the same type and that are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, This must proceed as indicated in the section Return of defective products or shipping error. Nevertheless, some of the products sold on the Website, They could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured., and therefore will be part of the individual appearance of the product, and they will not be a defect.

Besides, It could be the case that the User purchases on the Website a product from a brand or manufactured by a third party.. In this case, and considering the User that it is a defective product, You also have the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise your legal warranty right directly against them during the three years following the delivery of said products.. For this, the User must have kept all the information in relation to the guarantee of the products.

IV. DISCLAIMER

Unless otherwise provided by law, EVOO ORO MERINO will not accept any responsibility for the following losses, regardless of its origin:

• Any losses that were not attributable to any breach on your part;
• Business losses (including lost profits, of income, of contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred); or of
• Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties..

Also, EVOO ORO MERINO also limits its liability in the following cases::

• EVOO ORO MERINO applies all measures related to providing a faithful display of the product on the Website, However, it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution., or problems with the browser used or others of this nature.
• EVOO ORO MERINO will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order.. However, is not responsible for damages resulting from transportation malfunctions., especially for causes such as strikes, traffic jams, and in general any others typical of the sector, that lead to delays, product loss or theft.
• Technical failures that due to fortuitous or other causes, prevent the normal functioning of the service over the internet. Lack of availability of the Website for maintenance or other reasons, that prevents having the service. EVOO ORO MERINO puts all the means at its disposal in order to carry out the purchase process, payment and shipping/delivery of products, However, it is exempt from liability for causes that are not attributable to it., fortuitous event or force majeure.
• EVOO ORO MERINO will not be responsible for the misuse and/or wear of the products that have been used by the User.. At the same time, EVOO ORO MERINO will not be responsible for an erroneous return made by the User.. It is the User's responsibility to return the correct product.

In general, EVOO ORO MERINO will not be responsible for any non-compliance or delay in compliance with any of the obligations assumed., when it is due to events that are beyond their reasonable control, that is to say, that are due to force majeure, and this may include, by way of example but not exhaustive:

1. Strikes, lockouts or other industrial action.

2. Civil commotion, revolt, invasion, terrorist threat or attack, guerra (declared or not) or threat or preparations for war.

3. Fire, burst, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

5. Inability to use public or private telecommunications systems.

6. Actos, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and EVOO ORO MERINO will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure.. EVOO ORO MERINO will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure..

V. RESIGNATION

No waiver by AOVE ORO MERINO of a specific legal right or action or the lack of a requirement by AOVE ORO MERINO for strict compliance by the User with any of its obligations will constitute, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by AOVE ORO MERINO of any of these Conditions or of the rights or actions derived from a contract will be effective., unless it is expressly stated that it is a waiver and it is formalized and communicated to the User in writing.

VI. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

VII. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and EVOO ORO MERINO in relation to the object of sale and replace any other agreement., prior agreement or promise agreed upon verbally or in writing by the same parties.

The User and AOVE ORO MERINO acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party., except for what is expressly mentioned in these Conditions.

VIII. APPLICABLE LAW AND JURISDICTION

access, Navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation..

Any dispute, problem or disagreement arising from or related to access, navigation and/or use of the Website, or with the interpretation and execution of these policies, or with the sales contracts between AOVE ORO MERINO and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

IX. COMPLAINTS AND CLAIMS

The User can send their complaints to EVOO ORO MERINO, complaints or any other comments that you wish to make through the contact information provided at the beginning of these Conditions (General Information).

Besides, EVOO ORO MERINO has official complaint forms available to consumers and users, and that they can request EVOO ORO MERINO at any time, using the contact details provided at the beginning of these Conditions (General Information).

In addition, if a dispute arises from the execution of this purchase contract between AOVE ORO MERINO and the User, The User as a consumer can request an extrajudicial dispute resolution, in accordance with the Regulation (UE) 524/2013 of the European Parliament and the Council, of 21 May 2013, on online dispute resolution in consumer matters and amending the Regulation (CE) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This General Conditions of Sale document has been created using the online general conditions of sale template generator on the day 10/04/2024.